Metz, The Social Concept

First Impressions: Starwood's Aloft Brand

Posted at 07:05PM in hospitality, hotel, twitter • Permalink • No Comments

February 9, 2010

I first walked into a Starwood Aloft Hotel down in Charlotte, North Carolina, last summer. It struck me as a “85%” version of their 12-year-old Hotel W brand. Room count was smaller (typically 85-115), and the rooms appeared to be about 15% smaller. Fixtures (bath, paint, linens) seem to… More»

First Impressions: Starwood's Aloft Brand

Posted at 07:05PM in hospitality, hotel, twitter • Permalink • No Comments

February 9, 2010

Why 1200 Meeting Planners Want To Dance On A Volcano

Posted at 07:00AM in conference, hospitality, social crm • Permalink • No Comments

January 25, 2010

Last Thursday, I gave my first double-Keynote, ever. I’ll spoke at Moscone West in San Francisco at Meeting Planners International’s (MPINCC) Annual Conference, Do The Hustle. I’m giving two talks, “Socializing the Sale: How to Never Cold-Call Again” and “Dance on a Volcano: How to Drive Millions in Revenue from… More»

Social Customer Management Quiz For Hospitality Brands (eHotelier)

Posted at 09:18PM in crm, hospitality, social crm • Permalink • No Comments

October 19, 2009

We just published our first article in eHotelier, and it’s a quiz on social customer management. To see how much your hospitality brand knows about managing customer data from the social web, click here .