Metz, The Social Concept

Awesome WEBINAR 1/28: The Future of Customer Service

January 18, 2010

Although Metz Consulting doesn’t have any webinars scheduled until March, there’s a great one coming up late next week. (I’ll be in meetings with Salesforce all week, but I’m definitely going to sneak out for this one!)

The Social Customer is presenting a webinar on The Future of Customer Service. If you want to learn how social customer management will intersect with social media strategy to drastically affect your customer in 2010, this is the place to go.
The webinar begins at January 28, 1 PM ET / 10 AM PT

CRM expert and blogger Brent Leary joins Comcast’s Frank Eliason , Mckinsey Global Institute’s Michael Chui and SAP’s Mark Yolton in presenting these key questions:

* What expectations do customers have of service in today’s world?

* What new models for customer service are being created and how is it impacting the contact center?
* What role should customer service have in social media marketing?
* How should companies handle public online interactions between customers and employees?
* What are the best practices for integrating social media tools with traditional CRM?
* How can developing robust communities create improved customer service?
* What is the ROI on integrating social technologies into support?
And how is it measured?

From what I understand from talking to the team at The Social Customer, there are still a few seats left, so reserve your spot here .

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