Sales 2.0 Chat: Miller Heiman's Richard Blakeman on Strategic Selling & The Social Customer
“The behavior that [a consumer brand like] Abercrombie wants is ‘who’s gonna want it where, by when’ If [they] don’t have that framework, then all of the social data is noise.” – Rich Blakeman, Miller Heiman About a year ago, I lost a consulting bid proposal that I made to a… More»
Sales 2.0 Chat: Salesforce's Brett Queener On How SMEs Might Have To Embrace Social Cust Mgmt
“If you have a screwed-up customer process and you deploy Salesforce, all you do is screw your customers faster,” he said. Brett Queener is, admittedly, not the “guru” of social customer relationship management at Salesforce. He bestows that title on SVP Product Marketing Kraig Swensrud and Chuck Ganapathi , SVP of… More»
Sales 2.0 Day Two: The Notion Of Social Enablement
“Sales 2.0 is still reactive – we need to go into a proactive mode.” – Gerhard Gschwandtner, Selling Power. The Sales 2.0 Conference kicked off its second and final day at the Four Seasons San Francisco today, with a rock-solid keynote by OracleCRM’s Mark Woollen . I’ve packed my Sales 2.0… More»
What To Read Before You Hit The (Sold Out!) Sales 2.0 Conference Tomorrow
I’m about to head to Chinatown for an afternoon of chilling and reading, but before I take off, I wanted to share a quick reading list for what you’ll want to digest before heading over to the Sales 2.0 conference. If you can’t print out and read these bad boys… More»
Why The Social CRM Strategies For Business Seminar Is A Lot Like The Velvet Underground's Albums
Brian Eno once said that even though hardly anyone bought the Velvet Underground’s albums at the time they first appeared, almost everyone who did formed their own band. The sCRM Summit in Washington DC had a similar vibe. The small conference took place at a snowed-in Westin, a few blocks from… More»
To My Client Dal Jones (1971-2010)
Dal, I know it’s probably kind of weird to think that I’m writing you a letter. I’ve even got an unanswered email from you from the other day in my inbox. I’m still kind of in shock, buddy. I’ve never lost a client before. This is strange, and very sad.… More»
Social ERP: What is it?
I was sitting in front of Stacks, a Burlingame, California pancake house, this past Sunday morning, with my dad. We were talking about the notion of social enterprise resource planning, and what it might look like. He works for a big solar company that sells solar facilities to gigantic businesses… More»
Why Facebook Has No Incentive To Care About Your Privacy
Facebook is a medium-sized global company based in Palo Alto, California. It’s got about 1000 employees, and now has offices in New York and Dublin. The company is the world’s largest social network, and, in the last year, it has been valued at amounts ranging from $6.5 to $14 Billion.… More»
Why I Wear $14.75 Deodorant
I was sitting in a doctor’s office about a month ago when I saw a writeup in The Advocate about the “best deodorant in the world.” I’ve been using Gilette’s deoderant/anti-perspirant probably since high school (1994?), and I’d never really thought of changing, except that I’d been reading a lot… More»
First Impressions: Starwood's Aloft Brand
I first walked into a Starwood Aloft Hotel down in Charlotte, North Carolina, last summer. It struck me as a “85%” version of their 12-year-old Hotel W brand. Room count was smaller (typically 85-115), and the rooms appeared to be about 15% smaller. Fixtures (bath, paint, linens) seem to… More»
Most Recent Articles
Sales 2.0 Chat: Miller Heiman's Richard Blakeman on Strategic Selling & The Social Customer March 9, 2010
“The behavior that [a consumer brand like] Abercrombie wants is…
Sales 2.0 Chat: Salesforce's Brett Queener On How SMEs Might Have To Embrace Social Cust Mgmt March 9, 2010
“If you have a screwed-up customer process and you deploy…
Sales 2.0 Day Two: The Notion Of Social Enablement March 9, 2010
“Sales 2.0 is still reactive – we need to go…
What To Read Before You Hit The (Sold Out!) Sales 2.0 Conference Tomorrow March 7, 2010
I’m about to head to Chinatown for an afternoon of…
Why The Social CRM Strategies For Business Seminar Is A Lot Like The Velvet Underground's Albums February 22, 2010
Brian Eno once said that even though hardly anyone bought…
To My Client Dal Jones (1971-2010) February 18, 2010
Dal, I know it’s probably kind of weird to think…
Social ERP: What is it? February 17, 2010
I was sitting in front of Stacks, a Burlingame, California…
Why Facebook Has No Incentive To Care About Your Privacy February 16, 2010
Facebook is a medium-sized global company based in Palo Alto,…
Why I Wear $14.75 Deodorant February 10, 2010
I was sitting in a doctor’s office about a month…
First Impressions: Starwood's Aloft Brand February 9, 2010
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